With the development of new communication tools, particular attention must be paid to protecting privacy. That is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information:

  • Last name
  • First name
  • Email address
  • Phone number

The personal information we collect is gathered through forms and through the interaction between you and our website. As described in the following section, we also use cookies and/or log files to gather information about you.

Forms

Your personal information is collected through the following forms:

  • Contact form
  • Newsletter form

We use the information collected for the following purposes:

  • Information / Promotional offers
  • Contact

Right to object and withdraw

We are committed to offering you the right to object to and withdraw the use of your personal information. The right to object means that users can refuse to have their personal information used for certain purposes stated at the time of collection.

The right to withdraw means that users can ask for their personal information to be removed, for example, from a mailing list.

To exercise these rights, you can use:

Right of access

We are committed to granting a right of access and rectification to data subjects who wish to view, modify or delete information concerning them.

This right can be exercised via:

Security

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) protocol
  • SET (Secure Electronic Transaction) protocol
  • Access management: authorised person
  • Access management: data subject
  • Data backup
  • Username / password
  • Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to protect the confidentiality of your transactions. However, as no mechanism offers absolute security, there is always some risk involved in using the Internet to transmit personal information.

Legislation

We are committed to complying with the legal provisions in force in the European Union

Persons concerned: any natural or legal person whose activity consists, as a main or ancillary activity, of collecting, moderating or publishing online reviews from consumers.

Purpose: information obligations for natural or legal persons whose activity consists of collecting, moderating or publishing online reviews from consumers.

Entry into force: the text comes into force on 1 January 2018.

Note: the decree sets out the content and implementing rules for the information provided for in Article L. 111-7-2 of the French Consumer Code, which requires fair, clear and transparent information on how online reviews are published and processed, from any natural or legal person whose activity consists, as a main or ancillary activity, of collecting, moderating or publishing online reviews from consumers. It defines the notion of an online review, lists the information on how the online review service operates and on the review control procedures that must appear in a dedicated section, and specifies the information that must appear next to the review, as well as how the consumer is informed when publication of their review is refused.

References: the provisions of the French Consumer Code amended by this decree can be consulted, as amended, on the Légifrance website (www.legifrance.gouv.fr). The decree implements Article 52 of Law No. 2016-1321 of 7 October 2016 for a Digital Republic.

The Prime Minister,

On the report of the Minister for the Economy and Finance,

Having regard to Directive (EU) 2015/1535 of the European Parliament and of the Council of 9 September 2015 laying down a procedure for the provision of information in the field of technical regulations and of rules on Information Society services;

Having regard to the Consumer Code, in particular Article L. 111-7-2;

Having regard to Law No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as amended;

Having regard to the opinion of the Advisory Committee on Financial Legislation and Regulation of 21 March 2017;

Having regard to the opinion of the French Data Protection Authority (CNIL) of 23 February 2017;

Having regard to notification No. 2017/050 sent to the European Commission on 8 February 2017,

Decrees:

Article 1

Chapter I of Title I of Book I of the Consumer Code is supplemented by Articles D. 111-16, D. 111-17, D. 111-18 and D. 111-19, worded as follows:

« Art. D. 111-16. For the purposes of Article L. 111-7-2, an online review means the expression of a consumer’s opinion on their consumer experience through any assessment element, whether qualitative or quantitative.

« The consumer experience applies whether or not the consumer has purchased the product or service for which they post a review.

« User referrals, recommendations by users of online reviews and expert reviews are not considered online reviews within the meaning of Article L. 111-7-2.

« Art. D. 111-17. Any person carrying out the activity mentioned in Article L. 111-7-2 shall indicate clearly and visibly:

« 1° Next to the reviews:

« a) Whether or not there is a review control procedure;

« b) The publication date of each review, as well as the date of the consumer experience to which the review relates;

« c) The criteria for ranking reviews, which include chronological order.

« 2° In a dedicated, easily accessible section:

« a) Whether or not any consideration is provided in exchange for posting a review;

« b) The maximum period for publishing and keeping a review.

« Art. D. 111-18. Where the person carrying out the activity mentioned in Article L. 111-7-2 exercises control over reviews, they shall ensure that the processing of personal data carried out in this context complies with Law No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as amended, and shall specify in the section provided for in 2° of Article D. 111-17:

« 1° The main features of review control at the time of collection, moderation or publication;

« 2° Where applicable, the possibility of contacting the consumer who wrote the review;

« 3° Whether or not a review can be modified and, where applicable, how the review can be modified;

« 4° The grounds justifying a refusal to publish the review.

« Art. D. 111-19. Where the person carrying out the activity mentioned in Article L. 111-7-2 refuses to publish a review, they shall inform its author of the reasons for refusal by any appropriate means. »

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